Terms of Service

"Klaarme" ("the Platform", "we", "us", or "our") is the trade name of RENU, a sole proprietorship registered in India (GSTIN: 07AGNPR0105J1ZE, registered address: New Delhi, India). By accessing or using Klaarme, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Platform. These Terms apply to all users, including: - **Store Owners**: Fashion boutique or couture store owners who subscribe to Klaarme for business management - **Store Staff**: Employees and managers added to a store account - **Customers**: End users who shop, book appointments, or interact with stores through Klaarme We may update these Terms at any time. Continued use after changes constitutes acceptance.

Klaarme is a Software-as-a-Service (SaaS) platform that provides: **For Store Owners & Staff** - Store and inventory management (designs, fabrics, stock) - Order management, invoicing, and payment processing - Customer relationship management - Staff management, attendance tracking, and payroll - Virtual try-on (AI-powered garment visualisation) - Notification and campaign management via WhatsApp and SMS - Production and tailoring queue management - Appointment scheduling **For Customers** - Browsing store collections - Virtual try-on experience - Order placement and payment - Appointment booking with stores - Measurement profile management We reserve the right to modify, suspend, or discontinue any feature of the Platform at any time. Features may be added, changed, or removed, and legacy APIs or integrations may be deprecated with reasonable notice where practicable. **Third-Party Integrations** Klaarme lets you connect third-party services such as Google Calendar, WhatsApp Business, payment gateways, and email providers. By connecting a third-party service, you authorise Klaarme to access and exchange data with it on your behalf for the purpose of that integration. Disconnecting a third-party service may disable related features. We are not responsible for the availability, accuracy, or conduct of third-party services. **Beta Features** We may release features labelled as beta, early access, or experimental. These are provided "as is", may change or be discontinued without notice, and are not covered by any uptime or performance commitment. **Open Source Components** The Platform incorporates third-party open-source software, used in accordance with their respective licences.

**Authentication** Klaarme uses mobile number OTP authentication. You are responsible for keeping your mobile number secure and for all activity under your account. **Store Owner Accounts** Store owners create a Klaarme account representing their business. By doing so, you represent that: - You have the legal authority to operate the business - The information you provide is accurate and up to date - You will comply with all applicable laws, including GST, labour laws, and consumer protection regulations **Staff Accounts** Staff accounts are created by store owners/managers. Staff access is governed by the role assigned by the store owner. Klaarme is not liable for actions taken by store staff. **Account Security** Notify us immediately at [email protected] if you suspect unauthorised access to your account.

As a store owner using Klaarme, you agree to: **Data Responsibility** - Obtain lawful consent from your customers before adding them to Klaarme - Ensure customer data you collect and process through the platform complies with applicable privacy laws (DPDPA 2023) - Respond to your customers' data access, correction, and deletion requests - Not upload personal data of individuals without their knowledge or consent **Business Conduct** - Maintain accurate product listings and pricing - Honour orders and commitments made to customers through the platform - Comply with Indian consumer protection laws (Consumer Protection Act, 2019) - Not use the platform for fraudulent, deceptive, or unlawful purposes **Staff Management** - Assign appropriate roles and access levels to staff - Ensure staff comply with these Terms - Obtain employee consent for attendance tracking, especially geo-fencing **Payments** - All payments are processed via our third-party payment processor. You are responsible for configuring your payment gateway account and complying with their terms of service - Klaarme is not liable for payment processing errors, payment gateway downtime, or disputes between you and your customers regarding payments

As a customer using Klaarme: **Orders** - Orders placed through Klaarme are contracts between you and the store, not Klaarme - Klaarme facilitates the order but is not a party to the sale - Returns, refunds, and exchange policies are set by individual stores - Contact the store directly for order disputes **Payments** - Payments are processed securely via our third-party payment processor - Klaarme does not store your payment card details - Ensure payment details are accurate; Klaarme is not liable for failed payments due to incorrect information **Try-On Images** - Images you upload for virtual try-on are used solely for generating garment visualisations - Do not upload images of others without their consent - Images are processed by a third-party AI service; see our Privacy Policy for details **Appointments** - Book appointments with stores in good faith - Cancel appointments with reasonable notice as requested by the store

**Subscription** Store owner access to Klaarme's management features is provided on a subscription basis. Subscription plans and pricing are listed on our pricing page. **Billing** - Subscriptions are billed in advance (monthly or annually) - Prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise **Refunds** - Subscription fees are non-refundable except where required by applicable law or where we have materially failed to deliver the service - If you cancel your subscription, you retain access until the end of the current billing period - **Accidental or duplicate payments**: If you are charged twice for the same billing period, or charged in error, contact [email protected] with proof of payment; verified duplicate or erroneous charges will be refunded in full to the original payment method within 7–10 business days - **Failed payments**: If a payment fails but funds are debited from your account (e.g. a gateway or bank error), the amount is auto-reversed by the payment processor per their standard timelines (typically 5–7 business days); Klaarme does not hold failed-payment funds - **Partial refunds**: At our discretion, we may issue a pro-rated refund for unused subscription time where we discontinue a paid feature you specifically subscribed for - **GST**: Refunds are processed net of any GST already remitted; where required, we will issue a credit note reflecting the refunded amount **Klaarme's Right to Change Pricing** We may change subscription pricing with 30 days' notice. Continued use after the effective date constitutes acceptance of new pricing.

**Klaarme's IP** The Klaarme platform, including its software, design, brand, and features, is owned by Klaarme and protected by copyright, trademark, and other intellectual property laws. You may not copy, reverse-engineer, or create derivative works from our platform. **Your Content** You retain ownership of content you upload to Klaarme — including product designs, images, and business data ("Your Content"). Klaarme never acquires ownership of your business data. By uploading, you grant Klaarme a limited, non-exclusive licence to host, display, and process Your Content solely to provide the service. **No Unauthorised Use** You must not upload content that infringes third-party intellectual property rights. Klaarme reserves the right to remove infringing content and terminate accounts of repeat infringers. **Copyright & Trademark Complaints** If you believe content on the Platform infringes your copyright or trademark, email [email protected] with a description of the work, the infringing material's location, and your contact details. We will investigate and remove infringing content where warranted. **Feedback** If you send us feedback, suggestions, or ideas about the Platform, you agree we may use them to improve Klaarme without any obligation or compensation to you.

You must not use Klaarme to: - Violate any applicable law or regulation - Infringe intellectual property rights of Klaarme or third parties - Upload or transmit harmful, defamatory, obscene, or fraudulent content - Attempt to gain unauthorised access to any part of the platform or another user's account - Scrape, reverse-engineer, or extract data from the platform without authorisation - Use the platform for spam, unsolicited communications, or mass marketing without recipient consent - Interfere with the platform's security, availability, or integrity - Misrepresent your identity or affiliation Violation may result in immediate account suspension or termination.

Klaarme uses WhatsApp Business (operated by Meta Platforms, Inc.) and SMS messaging services to send: - OTP authentication codes - Order and payment notifications - Appointment reminders - Store-initiated marketing campaigns (opt-in only) **Consent** By registering, you consent to receiving transactional messages to your registered mobile number via WhatsApp and SMS. Transactional messages (OTPs, order updates, appointment reminders) are sent on the basis of your use of the platform. Marketing messages require explicit opt-in consent and will only be sent if you have actively agreed to receive them. **Opt-Out** You may opt out of marketing messages at any time by: - Replying STOP to any WhatsApp or SMS marketing message - Contacting us at [email protected] with your mobile number and opt-out request - Contacting the store directly if the message originated from a store campaign Opting out of marketing messages does not affect transactional messages required to operate your account (e.g., OTP codes, order confirmations). **Third-Party Provider** WhatsApp messages are delivered via the WhatsApp Business Platform (Meta Platforms, Inc.). By using Klaarme, you acknowledge that your mobile number and message content will be processed by Meta in accordance with WhatsApp's Privacy Policy (https://www.whatsapp.com/legal/privacy-policy). **Compliance** Store owners using Klaarme's campaign features must comply with the WhatsApp Business Policy, Meta's Messaging Guidelines, and TRAI regulations (including DND registry and DPDPA 2023 consent requirements). **Store Owner Responsibility** By sending campaigns through Klaarme, you represent that: you have obtained valid opt-in consent from each recipient; you will honour opt-out requests promptly; and you are solely responsible for the content of your campaigns. Klaarme acts only as a delivery conduit and is not responsible for the content, legality, or consent basis of messages you send. **Official Communication Channels** Email, SMS, WhatsApp, and in-dashboard notifications are Klaarme's official channels for communicating with you, including notices required under these Terms.

**Virtual Try-On** Klaarme uses a third-party AI service for virtual garment and fabric try-on. By using this feature: - You consent to your uploaded images being sent to our AI service provider for processing - Results are AI-generated visualisations and may not perfectly represent real-world fit or appearance - Klaarme makes no warranty regarding the accuracy or quality of AI-generated try-on results **Data Handling** Images sent to our AI service provider are transmitted securely. Klaarme does not sell or share these images with third parties beyond what is necessary to operate the feature. **Limitations** AI-generated output, including try-on visualisations and body measurement estimates, may contain inaccuracies and is provided for general reference only. It must not be relied upon for medical, health, body-analysis, or legal purposes. **API Access** Where Klaarme provides API access, usage is subject to rate limits. We may revoke API keys used in violation of these Terms or in a manner that abuses or degrades the Platform.

To the maximum extent permitted by applicable law: - Klaarme provides the platform "as is" without warranties of any kind, express or implied - We do not warrant uninterrupted, error-free, or secure service - Klaarme is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform - Our total liability to you for any claim arising from use of the platform shall not exceed the amount you paid to Klaarme in the 3 months preceding the claim - Klaarme is not liable for actions, omissions, or disputes between store owners and their customers Nothing in these Terms excludes liability for fraud, gross negligence, or as otherwise required by Indian law. **Availability** We may perform scheduled maintenance that temporarily affects availability. We do not guarantee uninterrupted or error-free availability of the Platform. **Force Majeure** Klaarme is not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, internet or telecom outages, government action, war, pandemics, or failures of our cloud or third-party service providers. **Indemnification** You agree to indemnify and hold Klaarme harmless from claims, damages, and expenses arising from: your violation of these Terms; content you upload that infringes third-party rights; unsolicited or non-compliant WhatsApp/SMS campaigns you send; or your violation of applicable law, including consumer protection and data protection law.

**By You** You may terminate your account at any time by contacting [email protected]. Store owners may also close their store from the dashboard settings. **By Klaarme** We reserve the right to suspend or terminate your account, with or without notice, if: - You breach these Terms - You engage in fraudulent, abusive, or unlawful activity, including spam or non-consensual campaigns - Payment is overdue or a payment method fails repeatedly - Your account poses a security threat to the Platform or other users - We are required to do so by law or court order Where practicable, we will notify you of a suspension and the reason for it. **Effect of Termination** Upon termination, your access to the platform ends. We will retain data as required by law (see Privacy Policy, Section 8). Store owners may request a data export (CSV, Excel, or JSON, delivered as a ZIP archive) before termination; export links remain available for 7 days after generation. **Confidentiality** Each party agrees to keep the other's confidential, non-public business information confidential, and to use it only as necessary to perform under these Terms.

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of Klaarme shall be subject to the exclusive jurisdiction of the courts of New Delhi, India. **Dispute Resolution** We encourage you to contact us first at [email protected] to resolve any dispute informally. We will attempt to resolve disputes within 30 days of receiving a complaint. **Consumer Disputes** Customers may also approach the National Consumer Disputes Redressal Commission (NCDRC) or State Consumer Forum under the Consumer Protection Act, 2019.

**Entire Agreement**: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Klaarme regarding the platform. **Severability**: If any provision of these Terms is found unenforceable, the remaining provisions continue in full force. **Waiver**: Failure to enforce any provision does not constitute a waiver of our rights. **Assignment**: You may not assign your rights under these Terms without our consent. We may assign our rights in connection with a merger or acquisition. **Language**: These Terms are in English. In case of conflict between any translation and the English version, the English version prevails.

For questions about these Terms: Email: [email protected] Website: https://klaarme.com/about Registered Address: New Delhi, India We aim to respond within 30 days.